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Ready to publish
Last step — confirm where it lives and who hears about it.
Department
Customer Success
Slug
/sops/churn-save
Pushed via
api-key · prod-default
Visible to
Customer SuccessManagers
Notify
✓pod-retention (3 people) on Slack
Go live
nowschedule…
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Save as draft✦ Publish SOP
Preview · how it'll appear
Customer Successv1
Customer churn save
/churn-save
8 steps · ~7 min · just now
What happens on publish
· Visible to 24 people immediately
· Slack DM to pod-retention (3)
· Becomes v1 in the version history
· Live at cadence.app/sop/churn-save
✦
Pre-flight passed. Copilot found 0 issues.
Publish is reversible — there's always a rollback to the last version.